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Does my insurance cover that? Overcoming the insurance objection

  • Bellevue Maggianos 10455 NE 8th St Bellevue, WA, 98004 United States (map)

The Problem

Do you dread the question about insurance coverage – recognizing that the short answer will determine if your patient will accept treatment or hold out until they have a dental emergency?  It can be asked at any time during the new patient process or when addressing major procedures with an existing patient.  Some clinics train their staff how to “overcome” this objection when it’s raised.  But waiting for the question to be asked before you address the value of your services is a sure way to lose patients.

The Solution

A successful practice will start overcoming insurance concerns the first time a potential patient calls or visits their website.  They showcase the value of services provided through a comprehensive approach to patient care.  How?  Through a cohesive approach that incorporates all aspects of the practice – branding, patient scheduling process, patient care, billing, team communication and case presentation. 

Dental Coaches Brenda Brewer and Korey Korfiatis are offering a 3-part webinar series to help your practice build, and incorporate, the communication tools and processes necessary to succeed in overcoming financial and insurance objections.  This program will walk you through turning an new consumer inquiry into a happy patient who will recognize the value in the care you provide and refer you to family and friends.